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What is the difference between the Gourmet and Keto meals?

Both ranges are the brainchild of our Michelin Star chef Stephan Kriegelstein so you can be assured that the quality is the highest standard possible. The Hello Keto range also meets parameters that will mean they will fit into a Keto eating plan. With high fats, low carbs and moderate protein levels these meals are designed to help push your body into a state of Ketosis to burn fat and aid mental focus.  
For more details on the parameters we work to view this article from Harvard University:
What is the Ketogenic Diet?

Can I customise my meals?

All of our meals are made and packed as described on our website. We are unable to take requests or customise meal ingredients due to our large volume of production.

Do you have dairy free, plant based or gluten friendly meals?

Some of our meals cater to Plant Based, Dairy Free or Gluten Friendly preferences.

To view specific dietary restricted meals please use the refine search bar which is located on the meals page at the top right.

Please keep in mind that some meals do contain these potential allergens – if you have severe allergies/intolerances we feel it’s best to check the allergen statements on each meals and if need be discuss them with our customer service team before ordering.

What does Gluten Friendly mean?

Gluten Friendly means that the meal does not contain any Gluten ingredients

However as the meals are manufactured in the same facility as meals that do contain Gluten we cannot guarantee they don’t have traces of gluten in them, hence we don’t claim they are gluten free. It is strongly recommended Coeliac’s avoid our meals.

If you are just trying to avoid gluten/carbs for other reasons you are absolutely fine to eat them.

Do you have a breakdown of ingredients and/or nutritional info?

Yes. All ingredients and nutritional information for our meals can be found on each meal page under the ‘Ingredients’ and ‘Nutritional Information’ tabs.

Where do you source your ingredients from?

We source meat and vegetables for all our meals from renowned local suppliers and they’re delivered fresh, daily to ensure we produce quality-driven meals. A small minority of our ingredients can only be sourced internationally so we work with reputable local importers to provide us with these specific ingredients. We have a rule - If we can source them from a local supplier, we do.

How do I store my meals?

Once you have received your Hello Gourmet order store them in the refrigerator as soon as possible.We recommend storing your meals in the refrigerator to ensure freshness, however, freezing your meals is also possible.

How do I reheat my meals?

From fresh: Pierce the top lid with a fork or peel a corner and microwave for 2-3 minutes (depending on the meal and wattage of your microwave).

From frozen: For best results defrost the meals in the fridge overnight then microwave on high for 2-3 minutes. If you are reheating from frozen, defrost in the microwave for 4 minutes then heat on high for 2-3 mins

Due to varying microwave wattages, some microwaves may require slightly more time to heat each meal.

How long do the meals last?

Our meals last up to 7 days in the fridge however shelf life for meals differ. All meals are labelled with a use by date reflecting when they need to be consumed by whilst in a fresh state.

What do I do with the packaging?

Although we don’t take back any of the packaging, most of it can be recycled.

TRAYS: Your individual meal trays can be recycled in your weekly plastic recycling collection.

BOX: The cardboard box can be broken down and put out for recycling.

ICE PACKS: The ice packs can be cut open, with it’s non-toxic filling it’s safe to empty down the sink & recycle the plastic with your soft plastics.

WOOLCOOL: Once removed from its lining, (which can also be recycled with soft plastics) is biodegradable & compostable.

How can I pay for my order?

Orders are to be paid online through Windcave. It is our company policy that all payments must be cleared before being prepared & sent.

Delivery

When will my order be delivered?

All orders will be delivered on either a Wednesday or a Sunday. You must choose your delivery date at checkout.
Order Cutoff dates are as follows:
Wednesday delivery - order by 4pm the previous Wednesday
Sunday delivery - order by 4pm the previous Monday

What if no one is home when the courier delivers?

Although it would be beneficial for you to be present for your delivery, our couriers are instructed to leave your order at the address whether someone is home to receive it or not.

When we send the order we will automatically send an email to let you know your delivery is on its way. You can also include delivery instructions at checkout for our courier to leave it somewhere safe.

Can I request my order to be delivered on a specific day? What time will it arrive?

Hello Gourmet can only offer deliveries on Wednesdays and Sundays. Unfortunately, we are unable to deliver on any other day. When your order is picked up from our facility, an email will be sent to you with tracking details so you can check where your meals are at every step of the journey. One of our dedicated team will also track your order to make sure it arrives at your door.

We are unable to specify a delivery time as this is determined by the courier

Am I able to request my order to be delivered at a specific time?

No. We are unable to specify a delivery time as this is determined by the courier.

How are the meals packed for delivery?

All meals are chilled and packed into a cardboard box with a solid ice pack and our Woolcool insulation technology. This packaging allows your meals to remain chilled during delivery and is environmentally-friendly, compostable and biodegradable. The order is then picked up by the courier for an overnight or same day delivery.

Do you deliver to my address?

We deliver nation wide except for Rural/Non Urban addresses.

Unfortunately we are unable to deliver to rural addresses as our meals need to be delivered on an overnight service and rural courier can take up to 3 days to get to you. We can't risk the meals spoiling and causing illness.

Our address checker can tell you whether or not we are able to deliver to your address.

How much does delivery cost?

Nationwide delivery fees
Up to 20 meals - $18.50
21 meals+ - $30

Can I pick up meals from your facility?

Unfortunately we are unable to allow pick ups from our facilities.

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